Customer Portal FAQs | Aphix Software

Find our most frequently asked questions and answers below.

What is the Aphix Customer Portal?
The Aphix Customer Portal is an online solution that streamlines your business by enabling customers to use the online self-service facilities in a secure and safe environment 24/7, 365.
What does the Aphix Customer Portal do?
The Aphix Customer Portal allows your business to provide a more streamlined, automated customer service experience without additional administrative work.
Does the Aphix Customer Portal integrate with any ERP systems?
Yes, the Aphix Customer Portal integrates in real-time with most major ERP systems, such as SAP, Sage, Intact, and HARMONiQ.
What languages are available on the Aphix Customer Portal?
There are a number of languages available to choose from such as English, German, Spanish, French, and Dutch. However, more can be added on request.
Can new customers create an account?

Yes, retail customers can create an account in a matter of seconds online. However, trade customers will need to contact you to create a new account.
Can customers order using the portal?

Yes, customers can access their online account and place orders at any time directly into your ERP system.

Is the Aphix Customer Portal mobile friendly?
Yes, the Aphix Customer Portal uses a state of the art cutting edge technology and is mobile responsive on all screen sizes and devices.
What are the beneﬁts for my customers?
The key beneﬁts for customers are the following: improved customer experience and retention; Improved visibility and access to real-time information 24/7, 365; easy access anytime, anywhere, and on any device; easy self-ordering and reordering.
What are the beneﬁts for my company?
The key beneﬁts for your company are the following: provide a better customer experience; reduce administrative costs; streamline and automate your business operations; prevent competitors from spying on your products/services.
What changes can customers make to their account after logging in?
Retail customers can make changes to their account information such as name, phone number, email address, billing and delivery addresses, as well as their login details. Trade customers can only make changes to their delivery addresses.
What do customers see when they log in?
Customers can see their dashboard and its navigation menu, as well as other content that you wish to display like promotional banners, company news, or other useful information.