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Aphix Software: B2B Self-Service

Provide your clients with a self-service ordering feature is easy to use and delivers 24/7 reliable customer service.

B2B ordering has changed significantly over time. It has become clear for many trade organisations that B2B customers want to order, not “shop” like your typical B2C customer. 2016’s B2B buyers prefer to self-serve themselves online, especially for simple orders and reorders. They want the ability to quickly complete these orders themselves, wherever & whenever they want, 24/7/365. 

One of the many features that Aphix Softwares WebShop includes, is the capability of customer self-service. This unique feature allows users to create specific logins for trade clients. Once created, clients can independently login and see only their personal pricing, catalogue preferences, stock and place orders, all in “Real Time”. The benefits of been able to provide your clients with a self-service ordering feature is clearly undisputable, below we have listed the top four benefits:

1) No more time consuming sales calls or meetings

WebShop allows clients to quickly place an order online without the need to call the order in or arrange a sales meeting. The traditional process of meeting a sales rep or phoning an order in can be very time consuming, costly and distracting for a business. Self services avoids this disruption and promotes a relaxed sense of independence for your clients.

2) Reps can focus on bigger projects

Sales reps have been proven to spend up to half their working time undertaking unnecessary tasks, such as traveling and administrative duties. Most regular clients will already know exactly what they want to order before they call in, this process can cause a repetitive environment for both sale reps & clients. WebShop's Self-Service feature will allow your reps to focus on the larger key accounts and orders, while the smaller business can order independently at their convenience.

3) Your Business never closes

Your business will be operating 24/7/365, this will allow clients to place orders wherever and whenever they decide. If a client notices a shortage in stock, they can quickly login to their WebShop account and place an order there and then, avoiding the need to call in or wait for a rep to become available. In addition, your business continues to trade outside of office hours at no extra cost!

4) Huge saving on time and money

WebShop's self-service feature will enable your business with the opportunity to save substantial amounts of time and money. WebShop integrates your eCommerce site and back-end accounting and inventory (ERP) system. Our award winning integration enables the flow of information bidirectionally between the two systems meaning data only needs to be entered into the system once. We basically create one unified system, allowing you to avail massive savings in time and money. 

At Aphix Software we can revolutionize the way you do online business.  Our award winning eCommerce platform WebShop is an “out-of-the-box” product that processes tens of millions of euro in orders annually. WebShop is the fastest, reliable and most cost effective way of getting your ERP system integrated with your eCommerce site. Our platform reduces the complexity traditionally associated with integration to an ERP system.  Customers can access their accounts online 24/7, place orders, access order history and view real time prices and stock levels.